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Loyal Solutions A/S: Airline margins are barely more than a cup of coffee

LOYALPress release27.08.2026, 07.02

According to a recent report by Steve Saxon, Partner McKinsey & Company, the margin per passenger for airlines equals less than a cup of coffee.  Is there a solution to this out there ?
 

Yes, forward thinking airlines are using Loyal Solutions infrastructure technology  to monetize the customer relationship, not only in the short periods of a full year when the customer is in actual contact with the airline, but every day.

Engaging with airline passengers every day is the tool market leading airlines now turn to in order to turn the "cup of coffee" margin into a "nice dinner" margin.

On average, airlines using Loyal Solutions payment/card linked loyalty technology earn USD 1.41 per purchase (card swipe) a customer makes.
Not only when travelling, but EVERY DAY.

Have a look at how these leading airlines use our technology.

SAS - Scandinavian Airlines
Virgin Australia
Etihad
Emirates
Cathay Pacific
Qatar Airways
Air Canada
Riyadh Air | طيران الرياض